Realtime Data Services.- Campus Drive

NOTICE – Realtime Data Services.- Campus Drive

This is for the information for all the students of BSC (IT)/BCA/MCA 2021 Batch that Realtime Data Services will be conducting its Campus Recruitment for the students of IISU.

About Operating for over a decade and headquartered in the tech city Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com) and Servetel (https://www.servetel.in), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com), which is a cloud hosting service."

"RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com) and Servetel (https://www.servetel.in), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com), which is a cloud hosting service.

"Our global tier-1 network and range of integrated data centers empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back-Up, Managed Database, and Co-location. Our expertise in cloud computing, cloud telephony & other IT services allows us to deliver solutions that simplify the business and enhance their performance.
Position: CLOUD TELEPHONY ENGINEER – L1A | CLOUD
TELEPHONY Key Functional Responsibilities
This is an individual contributor role in the Cloud Telephony Technical Support team.
Taking ownership of the complaints, requests raised by the clients through chats, calls, and
emails.
Responsible for resolving the issues raised by the clients within the turnaround time and
escalating it to relevant teams when required
Ensuring proper documentation of the issue and resolution
Ensuring that all Company Policies and Procedures are followed while
communicating with the customers
Understanding the client requirements and then customizing the product/ services as
per their needs
Liaising with existing clients, deliver strong after-sales support and technical back up thereby
enhancing customer experience
Expedite the resolution of customer problems and complaints to clients maximize satisfaction
Maintaining relationship with all existing clients. Ensuring proper servicing and after sales
support to clients.

ADDITIONAL REQUIREMENT
Should be comfortable with rotational shifts and weekly offs
Ability to work both independently and as part of a team

DESIRED SKILLS:
Excellent Communication Skills (English and Hindi)
Should be a quick learner
Having knowledge of the Cloud Telephony Products and Services is a plus
You will be responsible for responding to their issues and complaints within the specified TAT and providing splendid customer service in a friendly and courteous manner. The ideal candidate will have a good command over English and Hindi language, thinks on the go with an ability to communicate fluently.

Job Location: Gurugram, Haryana
Reporting To Education Team Lead-Cloud Telephony

Location: Gurugram, Haryana
Last Date of Registration 27 Oct 2021
Link to Register https://forms.gle/7aNKrMvGFJqBhTz88

NOTE:
For further details, please contact the Placement Office: Placement@iisunic.ac.in